Strategic Operations & Workforce Optimization for Growing Organizations
I help leaders improve performance across workforce management, contact centers, pharmacy operations, and back-office teams – turning complexity into clarity and measurable results.
Trusted by leaders in regulated and high-growth environments
What I Help Organizations Do
I partner with leadership teams to strengthen operations, improve workforce performance, and build scalable systems that support long-term growth.
Workforce Strategy & Optimization
Align staffing, forecasting, and performance models to demand and business goals
Contact Center Performance Improvement
Improve service levels, efficiency, and customer experience across complex environments.
Pharmacy and Regulated Operations Support
Navigate compliance, scale operations, and maintain performance in regulated settings
Back-Office Process Design and Effeciency
Streamline workflows, reduce friction, and build scalable opertional foundations
Schedule A Call
I work with leaders to bring clarity and structure to complex operations, driving measurable improvements that support long-term performance.
My Work Process In Just 3 Steps
I take a practical, collaborative approach focused on clarity, execution, and measurable outcomes.
Start With the Problem
I begin by understanding the operational challenges, constraints, and goals before recommending solutions or tools.
Partner With Leadership
I work closely with leaders and teams to ensure alignment, transparency, and shared ownership of outcomes.
Execute and Measure
We turn insights into clear action plans, measurable metrics, and sustainable improvements that teams can execute with confidence.
Who I work With
I partner with leaders and teams operating in complex, regulated, and high-volume environments where performance, scale, and reliability matter.
Executive leaders (VP, Director, Head of Operations)
Contact center leadership (in-house and BPO)
Back-office and shared services teams
Workforce Management & Analytics teams
Pharmacy and healthcare operations
Organizations managing growth, change, or performance.
Why Work With Me
Bridging strategy and execution in complex, regulated environments
I’m a strategic operations leader with deep experience in workforce management, global supply chain, and scaling tech-enabled businesses. I’ve helped organizations streamline operations, launch global delivery models, and build high-performing teams from the ground up.
What sets me apart is my ability to bridge strategy and execution — rolling up my sleeves to deliver measurable results while maintaining a long-term operational vision. I’m especially effective in complex, regulated, and high-growth environments where clarity, accountability, and execution matter most.
Ready to Collaborate?
If you’re looking for a practical partner who understands complexity and delivers measurable results, I’d welcome the opportunity to connect.